Frequently Asked Questions

Yes. After the on-site diagnosis, you receive a written, itemized estimate covering parts and labor before any repair work starts. Nothing proceeds without your approval. Fees and scope are provided in writing before approval. Parts and total repair costs vary by appliance and the specific fault we find.

We specialize in Sub-Zero and Wolf, and we service Thermador, Viking, Miele, Gaggenau, Bosch, Dacor, Cove, Liebherr, and other luxury brands as well. These premium and professional-grade platforms are what our technicians work on every day.

We repair built-in and freestanding refrigerators, freezers, wine coolers and wine columns, ice makers, gas and dual-fuel ranges, cooktops, wall ovens, and dishwashers. If it is a luxury kitchen appliance from a brand we service, tell us the model and we will confirm on the spot.

Always. We install genuine OEM parts sourced for your specific brand and model, never aftermarket substitutes. That is why a repaired appliance performs to its original manufacturer specification, and why we can warranty the parts we install.

Every repair is backed by our Written warranty terms for eligible completed repairs., in writing, with no exceptions. Written parts-and-labor terms are provided for eligible completed repairs.

Appointment windows and current route availability are confirmed when booking.

No. We are open Monday through Sunday, 7am to 10pm, and we do not add an after-hours or weekend surcharge. The flat service call is the same whenever you book.

Yes. We provide a COI on request, naming your building or management company as required. Ask when you book so we have it on file before the technician arrives. We are fully Provide the appliance model, symptoms, service address, and access details. Appointment requirements are confirmed before scheduling.

We are based in Long Island City, NY 11101, and cover central New York City and New York City, including Carroll Gardens, Carroll Gardens Heights, Tribeca, Westbury, Flatiron, Jericho, Syosset, Woodbury, Civic Center, Muttontown, SoHo, Upper SoHo, Flatiron, Gowanus, Lenox Hill, Hunters Point, Astoria, and Chelsea, along with Downtown Brooklyn and NoHo. See the full map on our service area page.

Have the brand, model, and serial number ready, usually found on a plate inside the door, along a lower panel, or behind a kick plate. Note the symptom, any error codes, and when it started, and clear a path to the appliance. These details help us arrive prepared and, when possible, bring the right Genuine OEM Parts on the diagnostic visit.

We accept major credit cards and other standard payment methods. Payment is due when the repair is complete and you are satisfied with the work. We will confirm accepted methods when you book.

Because a twelve-thousand-dollar built-in refrigerator or a professional range is not the place to learn on the job. A brand-focused specialist reaches the right diagnosis faster, orders the correct Genuine OEM Parts the first time, and repairs to a standard, which keeps your repair on a diagnostic visit, with follow-up timing based on parts availability and keeps the appliance fixed.