The Service Call
Every repair begins the same way: a brand-focused technician comes to your Long Island City home, diagnoses the appliance completely, and explains what is wrong. That visit is a quoted fee, and if you go ahead with the repair, it comes off the bill.
A Full Diagnosis, One Quoted Fee
The service call covers the visit and a complete, expert diagnosis of your Sub-Zero, Wolf, or other luxury appliance. When you approve the repair, the full fee is credited toward the total.
The same flat rate applies every day of the week and every hour we are open. There is no after-hours, evening, or weekend surcharge.
How We Price the Repair Itself
We use a flat-rate diagnostic and a transparent estimate so you always know the number before we begin. Here is the sequence:
1. Flat-Rate Diagnostic
The service call brings a specialist to your door and buys a thorough diagnosis, not a guess. Repair timing depends on diagnosis and parts availability.
2. Written, Itemized Estimate
Before any repair work starts, you receive a written estimate that itemizes parts and labor separately. Nothing proceeds without your approval. If you decide not to move forward, you owe only the service call.
3. Genuine OEM Parts, Priced Fairly
We install genuine OEM parts for your exact brand and model, and they are listed on your estimate at a fair, itemized price. Part cost naturally varies with the component: a door gasket sits at the low end, a sealed-system compressor or an electronic control board at the higher end. You see the specific figure before we order anything.
4. The Warranty Is Included
Every completed repair carries our Written warranty terms for eligible completed repairs. at no extra charge. It is part of the price, not an upsell.
A Sub-Zero refrigerator that is not cooling could need a simple thermistor or a full sealed-system repair, and those are very different jobs. Rather than post a misleading number, we diagnose the specific fault, then hand you a written price. Parts and total repair costs vary by appliance, brand, and the fault we find. It is the honest way to quote a luxury appliance.
What's Included in Every Job
- A flat service call, fees confirmed before approval when you proceed.
- A complete diagnosis by a brand-focused, appropriately qualified specialist.
- A written, itemized estimate for parts and labor before any work starts.
- genuine OEM parts, never aftermarket substitutes.
- No after-hours, evening, or weekend surcharge, during confirmed business hours.
- The Written warranty terms for eligible completed repairs., in writing, on every repair.
- A COI on request for co-op and condo property managers in Long Island City.
Common Pricing Questions
How Are Diagnostic and Travel Fees Handled?
Diagnostic and travel fees, if applicable, are confirmed before the appointment. Repair work starts only after you approve the written estimate.
Why Don't You Publish Exact Repair Prices?
Is There an Extra Charge for Evenings or Weekends?
Questions about how a specific repair is priced? Our FAQ covers the details, or simply contact us and we will walk you through it. You can also explore what we handle on our services and common problems pages.